Help Center
Every setup step, written down.
31 guides covering how to connect a server, point it at your own storage bucket, pick a schedule, and work out why a run failed — with the actual commands, config paths, and error strings.
New here? Three guides, in this order.
They build on each other: an account and a storage bucket, then a server VPS Snaps can reach, then the job that ties the two together. Roughly a quarter of an hour end to end.
Browse by category
Every guide we have, grouped by what you are trying to do.
Getting Started
10 guides
- Quick start guide4m
- Connecting a server via SSH5m
- Creating your first backup job4m
- Downloading, verifying and pinning backups3m
- Recovering a lost server: recovery servers, standby and failover6m
- Uptime monitoring: monitors, heartbeats and alerts4m
- Status pages, and putting one on your own domain3m
- Auto-detecting applications on a server4m
- Using the Agent for private infrastructure4m
- Connect Google Cloud without a sign-in4m
Backup Types
6 guides
Storage
9 guides
Scheduling
1 guide
Account & Billing
2 guides
Didn't find it?
Three places to go next, roughly in the order worth trying.
Email support
Send the run ID and the error text from the failed run's log. The contact page has a short template covering exactly what to include so it can be answered in one reply.
Contact supportCheck service status
If scheduled runs stopped firing across every job at once, the problem may well be ours. The status board covers the API, backup processing, scheduling, and notifications.
View statusSkim the FAQ
Shorter answers about plans and limits, which storage providers work, who holds your backup data, and what happens to it if you cancel.
Read the FAQEvaluating VPS Snaps rather than running it? Pre-sales questions go to the same inbox — ask whether it fits your stack before you sign up for anything.
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