Frequently Asked Questions
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What is VPS Snaps?
VPS Snaps is a SaaS platform that automates VPS snapshots, database backups, and Docker container backups. It connects to your servers and cloud providers, runs backups on a schedule, and stores them in your chosen storage destination.
Do you store my data?
We do not store your backup data. Backups are uploaded directly from your servers to your storage destination (S3, R2, B2, etc.). We store metadata like backup status, timestamps, and checksums — but not the actual backup files.
Is my data encrypted?
All credentials (API tokens, SSH keys, database passwords, storage access keys) are encrypted with AES-256-GCM before being stored in our database. We never log secrets or expose them after the initial save.
Which providers are supported?
Currently we support DigitalOcean for VPS snapshots. Database and Docker backups work on any server accessible via SSH. Hetzner, Vultr, AWS EC2, and Linode are coming soon.
Which storage providers are supported?
We support any S3-compatible storage: AWS S3, Cloudflare R2, Backblaze B2, and DigitalOcean Spaces. If your provider is S3-compatible, it will work with a custom endpoint URL.
How does database backup work?
We connect to your server over SSH and run pg_dump (PostgreSQL) or mysqldump (MySQL/MariaDB) remotely. The output is compressed and uploaded directly to your storage bucket. We never see the contents of your database.
How does Docker backup work?
We SSH into your server and use a temporary Alpine container to archive your Docker named volumes and docker-compose configuration files. The archive is compressed and uploaded to your storage destination.
What happens if a backup fails?
You receive an email alert immediately. The failure is logged with details, and the run appears in your backup history with full logs. You can review the error and re-run the job manually.
Can I run backups manually?
Yes. You can trigger any backup job manually from the dashboard at any time, in addition to its scheduled runs.
What are the plan limits?
Starter: 3 servers, 10 jobs, daily backups, 7-day retention. Pro: 10 servers, 50 jobs, hourly backups, 30-day retention, database and Docker backups. Agency: 50 servers, 250 jobs, team members. See the pricing page for full details.
Can I cancel anytime?
Yes. Cancel from your billing page at any time. Your subscription stays active until the end of the billing period. No long-term contracts.
Is there a free trial?
Yes. All plans include a 14-day free trial. No credit card is required to start the trial.